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Documentation Index

Fetch the complete documentation index at: https://mobvoi.mintlify.app/llms.txt

Use this file to discover all available pages before exploring further.

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Setup & Binding

  1. Download the TicNote app (App Store or Google Play)
  2. Long press the power button for 0.5 seconds to turn on the device
  3. In the app, tap ”+ Add Device” on the homepage
  4. The app finds your TicNote automatically — tap to connect
  5. Done! Long press the power button 2 seconds to start recording
  • Make sure Bluetooth is enabled on your phone
  • Keep the device within 5 meters of your phone
  • Try long pressing the power button for 15 seconds to reset, then retry pairing
  • Force quit the app and reopen it
  • Toggle Bluetooth off and on
  • Ensure you’re running the latest version of the app
  • If all else fails, unbind in app settings and re-pair
TicNote Lite is the entry-level model: plastic body (vs aluminum), no dedicated phone-recording mode switch, and a lower price. Both support the same core AI transcription features, 64 GB storage, and 20+ hours battery life. See the comparison table for full details.

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Audio Quality

  • Switch to Speaker Mode (slide switch down) for open environments
  • Place the device closer to the speakers — ideal range is 1–5 m
  • Make sure nothing is blocking the microphone holes on the card
  • Check that the case or cover isn’t muffling the mics
  • Charge the device fully before long recordings (1.5 hours to full)
  • Check the battery level in the app
  • Turn off unused features like Wi-Fi quick transfer when not needed
TicNote’s AI noise reduction runs automatically. For best results:
  • Place the device in the center of the meeting table
  • Switch to the correct recording mode (Speaker vs Earpiece)
  • Avoid placing the device next to fans, AC vents, or keyboards
TicNote uses a 3-mic array: 1 bone conduction + 2 omnidirectional silicon mics. The array configuration changes based on the slide switch position — no manual adjustment needed. Speaker mode uses both omni mics; Earpiece mode uses the bone conduction + 1 omni.

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Hardware & Physical

Gently push the device out from the bottom edge using a fingernail. The leather case is snug by design to hold the device securely during magnetic attachment. It loosens slightly with regular use.
Contact support at support@mobvoi.com with your order number for a replacement case.
The MagSafe magnet can briefly trigger the proximity sensor on some phones. This is normal behavior and doesn’t affect functionality. Try repositioning the card slightly lower on the phone back.
Long press the power button for 15 seconds. The device reboots and returns to factory default state. This does not delete your recording data — all recordings remain in the cloud.
TicNote is designed to stay in low-power standby rather than fully power off. Long press the power button to toggle recording; the device manages sleep/wake automatically. This ensures you’re always ready to record. Battery standby is 20+ days.
  • Charge the device — the battery may be fully depleted
  • Long press for exactly 2 seconds (not a quick tap)
  • Long press for 15 seconds to force reset if unresponsive

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Charging & Battery

  • Use the included proprietary magnetic cable — standard USB-C will not work
  • Inspect the magnetic pins on both the cable and device for debris; clean gently
  • Try a different USB power source (5V)
  • If still unresponsive after 30 minutes of charging, contact support
  • Open the app and force-sync by pulling down to refresh on the home screen
  • Toggle Bluetooth off and back on
  • If the mismatch persists, restart both the device (15-second reset) and the app
Long press the power button for 15 seconds to force reboot. No data will be lost.
20+ days standby assumes Bluetooth is idle and no background sync is occurring. If your phone is consistently syncing files over Wi-Fi (quick-transfer mode), the device draws more power. Turn off Wi-Fi quick-transfer when not needed.

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Data & Privacy

  • Transcript: TXT
  • Summary: Markdown (DOCX and PDF coming soon)
  • Mind map: PNG (Xmind coming soon)
  • Audio: Ogg
In the app, swipe left on any recording and tap Delete. For bulk deletion, use the Select button on the recordings list. Deleted files are removed from both the app and cloud storage.
  • All data is stored on US-based cloud infrastructure
  • Your data is never used for AI model training
  • After unbinding a device, hardware storage is automatically wiped
  • TicNote complies with standard data protection practices
  • iOS: Search “TicNote” in the App Store, or visit ticnote.com
  • Android: Search “TicNote” in Google Play Store

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Features

  • Make sure your phone and TicNote device are on the same Wi-Fi network
  • Toggle Wi-Fi quick transfer off and on in the app settings
  • Restart the device (15-second press) and reconnect
Transcription: 17 languages supported in real time, including English, Mandarin, German, French, Italian, Spanish, Japanese, and more. 27 Chinese dialects supported.Post-recording translation: 120+ languages.