Documentation Index
Fetch the complete documentation index at: https://mobvoi.mintlify.app/llms.txt
Use this file to discover all available pages before exploring further.
We’re Here to Help
Our support team is available to assist with setup, troubleshooting, and product questions.Email Support
support@mobvoi.comResponse time: typically within 1–2 business days.
Official Website
Visit ticnote.com for product pages, downloads, and the latest news.
Shop
Purchase hardware at ticnote.ai — ships globally.
Parent Company
TicNote is a product of Mobvoi (出门问问) — a leader in AI hardware.
Before You Contact Support
Check these resources first — most questions are answered here:When Contacting Support, Please Include
- Device model (TicNote Standard, Lite, or Pods)
- App version (Settings → About → Version)
- OS and version (e.g., iOS 17.4 or Android 14)
- Description of the issue — what happened, what you expected, and what you tried
- Order number (for warranty or replacement requests)