We’re Here to Help
Our support team is available to assist with setup, troubleshooting, and product questions.Email Support
support@mobvoi.comResponse time: typically within 1–2 business days.
Official Website
Visit ticnote.com for product pages, downloads, and the latest news.
Shop
Purchase hardware at ticnote.ai — ships globally.
Parent Company
TicNote is a product of Mobvoi (出门问问) — a leader in AI hardware.
Before You Contact Support
Check these resources first — most questions are answered here:When Contacting Support, Please Include
- Device model (TicNote Standard, Lite, or Pods)
- App version (Settings → About → Version)
- OS and version (e.g., iOS 17.4 or Android 14)
- Description of the issue — what happened, what you expected, and what you tried
- Order number (for warranty or replacement requests)