Documentation Index
Fetch the complete documentation index at: https://mobvoi.mintlify.app/llms.txt
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Setup & Pairing
Q1. How do I pair TicNote Pods?
Q1. How do I pair TicNote Pods?
- Install the TicNote app (App Store or Google Play)
- Open the case lid — earbuds enter pairing mode automatically
- In the app, tap ”+ Add Device” and select TicNote Pods
- App shows “Connected” — you’re ready to go
Q2. Can't find the device at first use
Q2. Can't find the device at first use
- Open the case lid and verify the LED turns on
- Keep the case within 5 m of your phone with Bluetooth enabled
- Long press the case button for 20 s to reset, then retry
Q3. App won't connect
Q3. App won't connect
- Force quit and reopen the app
- Toggle phone Bluetooth off and back on
- Place both buds back in the case for 10 s, then remove together to re-pair
Recording
Q4. How do I start recording?
Q4. How do I start recording?
Q5. Recording volume is too low
Q5. Recording volume is too low
- In case mode: position the case in the center of the table, lid up, no obstructions
- In buds mode: make sure earbuds are properly seated on your ears
- Avoid placing the case near fans, AC vents, or projectors
Q6. Recording time shorter than expected
Q6. Recording time shorter than expected
- Check battery in the app before long sessions
- 4G significantly reduces battery life (12 h with 4G vs 22 h without) — disable 4G if not needed for Live Summary
- Store in the case when not actively recording to maintain charge
Q7. Too much background noise in recordings
Q7. Too much background noise in recordings
- In case mode: place case in center of room, away from noise sources
- In buds mode: ENC focuses on your voice; move away from loud environments if needed
Hardware & Wearing
Q8. What are the product specs?
Q8. What are the product specs?
Q9. How do I wear TicNote Pods correctly?
Q9. How do I wear TicNote Pods correctly?
- Hold the earbud with the speaker facing your ear
- Hook the ear loop gently over the top of your ear (not inside the ear canal)
- Adjust until comfortable
Q10. How do touch controls work?
Q10. How do touch controls work?
| Gesture | Action |
|---|---|
| Double-tap | Answer/hang up call |
| Double-tap | Skip music track |
| Long press | Launch podcast |
Q11. What do the case LEDs mean?
Q11. What do the case LEDs mean?
| Color | Meaning |
|---|---|
| Green | Battery > 50% |
| Orange | Battery 20–50% |
| Red | Battery < 20% |
| Flashing | Charging |
| Solid white | Fully charged |
Q12. How do I reset the device?
Q12. How do I reset the device?
Q13. How do I unbind the device while I have it?
Q13. How do I unbind the device while I have it?
Q14. Can I power off TicNote Pods?
Q14. Can I power off TicNote Pods?
Q15. Case button not responding
Q15. Case button not responding
Charging & Battery
Q16. Won't charge or power on
Q16. Won't charge or power on
- TicNote Pods uses a standard USB-C cable — any standard USB-C cable works
- Inspect the USB-C port for debris and clean gently
- Try a different USB-C cable and power adapter
Q17. App shows low battery when case is charged
Q17. App shows low battery when case is charged
Q18. Device freezes
Q18. Device freezes
Q19. Standby time shorter than advertised
Q19. Standby time shorter than advertised
Sync & Data
Q20. Which sync methods are supported?
Q20. Which sync methods are supported?
- Bluetooth (BLE): case syncs to phone via BLE
- Wi-Fi: both case and buds support Wi-Fi 2.4 GHz sync
- 4G (Pods 4G only): real-time cloud upload without phone proximity
Q21. Wi-Fi quick-transfer not working
Q21. Wi-Fi quick-transfer not working
Q22. What export formats are supported?
Q22. What export formats are supported?
- Audio: MP3, WAV
- Transcript: TXT
- Summary: Markdown (DOCX / PDF coming soon)
- Mind map: PNG (Xmind coming soon)
Q23. How do I delete recordings?
Q23. How do I delete recordings?
Q24. How does TicNote protect my privacy?
Q24. How does TicNote protect my privacy?
- Data stored on US cloud infrastructure
- Never used for AI model training
- Case storage wiped after device unbinding
Q25. Where do I download the app?
Q25. Where do I download the app?
Q26. What transcription and translation languages are supported?
Q26. What transcription and translation languages are supported?