> ## Documentation Index
> Fetch the complete documentation index at: https://userguide.ticnote.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ — TicNote

> Answers to the most common questions about TicNote Standard.

## Setup & Binding

<AccordionGroup>
  <Accordion title="Q1. How do I bind (pair) the device?">
    1. Download the TicNote app (App Store or Google Play)
    2. Long press the power button for 0.5 seconds to turn on the device
    3. In the app, tap **"+ Add Device"** on the homepage
    4. The app finds your TicNote automatically — tap to connect
    5. Done! Long press the power button 2 seconds to start recording
  </Accordion>

  <Accordion title="Q2. First time use — can't find my device">
    * Make sure Bluetooth is enabled on your phone
    * Keep the device within 5 meters of your phone
    * Try long pressing the power button for 15 seconds to reset, then retry pairing
  </Accordion>

  <Accordion title="Q3. TicNote can't connect to the app">
    * Force quit the app and reopen it
    * Toggle Bluetooth off and on
    * Ensure you're running the latest version of the app
    * If all else fails, unbind in app settings and re-pair
  </Accordion>

  <Accordion title="Q8. What's the difference between TicNote Lite and the classic TicNote?">
    TicNote Lite is the entry-level model: plastic body (vs aluminum), no dedicated phone-recording mode switch, and a lower price. Both support the same core AI transcription features, and 20+ hours battery life. Storage: Lite has 4 GB, Standard has 64 GB. See the [comparison table](/ticnote-lite/accessories#lite-vs-standard) for full details.
  </Accordion>
</AccordionGroup>

***

## Audio Quality

<AccordionGroup>
  <Accordion title="Q4. Recording volume is too low or unclear">
    * Switch to **Speaker Mode** (slide switch down) for open environments
    * Place the device closer to the speakers — ideal range is 1–5 m
    * Make sure nothing is blocking the microphone holes on the card
    * Check that the case or cover isn't muffling the mics
  </Accordion>

  <Accordion title="Q5. Recording duration is shorter than expected">
    * Charge the device fully before long recordings (1.5 hours to full)
    * Check the battery level in the app
    * Turn off unused features like Wi-Fi quick transfer when not needed
  </Accordion>

  <Accordion title="Q6. How do I reduce background noise in recordings?">
    TicNote's AI noise reduction runs automatically. For best results:

    * Place the device in the center of the meeting table
    * Switch to the correct recording mode (Speaker vs Earpiece)
    * Avoid placing the device next to fans, AC vents, or keyboards
  </Accordion>

  <Accordion title="Q7. What is a microphone array? How do I adjust it?">
    TicNote uses a 3-mic array: 1 bone conduction + 2 omnidirectional silicon mics. The array configuration changes based on the slide switch position — **no manual adjustment needed**. Speaker mode uses both omni mics; Earpiece mode uses the bone conduction + 1 omni.
  </Accordion>
</AccordionGroup>

***

## Hardware & Physical

<AccordionGroup>
  <Accordion title="Q9. The case is too tight / hard to remove the device">
    Gently push the device out from the bottom edge using a fingernail. The leather case is snug by design to hold the device securely during magnetic attachment. It loosens slightly with regular use.
  </Accordion>

  <Accordion title="Q10. The case is too loose">
    Contact support at [support@mobvoi.com](mailto:support@mobvoi.com) with your order number for a replacement case.
  </Accordion>

  <Accordion title="Q11. Why does my phone screen go black when I attach TicNote?">
    The MagSafe magnet can briefly trigger the proximity sensor on some phones. This is normal behavior and doesn't affect functionality. Try repositioning the card slightly lower on the phone back.
  </Accordion>

  <Accordion title="Q12. How do I reset the hardware device?">
    Long press the power button for **15 seconds**. The device reboots and returns to factory default state. **This does not delete your recording data** — all recordings remain in the cloud.
  </Accordion>

  <Accordion title="Q14. How do I turn off the device? Why can't I turn it off?">
    TicNote is designed to stay in low-power standby rather than fully power off. Long press the power button to toggle recording; the device manages sleep/wake automatically. This ensures you're always ready to record. Battery standby is 20+ days.
  </Accordion>

  <Accordion title="Q15. No response when pressing the button">
    * Charge the device — the battery may be fully depleted
    * Long press for exactly 2 seconds (not a quick tap)
    * Long press for 15 seconds to force reset if unresponsive
  </Accordion>
</AccordionGroup>

***

## Charging & Battery

<AccordionGroup>
  <Accordion title="Q16. Device won't charge or turn on">
    * Use the **included proprietary magnetic cable** — standard USB-C will not work
    * Inspect the magnetic pins on both the cable and device for debris; clean gently
    * Try a different USB power source (5V)
    * If still unresponsive after 30 minutes of charging, contact support
  </Accordion>

  <Accordion title="Q17. App shows low battery but device is fully charged">
    * Open the app and force-sync by pulling down to refresh on the home screen
    * Toggle Bluetooth off and back on
    * If the mismatch persists, restart both the device (15-second reset) and the app
  </Accordion>

  <Accordion title="Q18. Device freezes or is unresponsive">
    Long press the power button for **15 seconds** to force reboot. No data will be lost.
  </Accordion>

  <Accordion title="Q19. Standby time is shorter than advertised">
    20+ days standby assumes Bluetooth is idle and no background sync is occurring. If your phone is consistently syncing files over Wi-Fi (quick-transfer mode), the device draws more power. Turn off Wi-Fi quick-transfer when not needed.
  </Accordion>
</AccordionGroup>

***

## Data & Privacy

<AccordionGroup>
  <Accordion title="Q20. What share/export formats are supported?">
    * **Transcript**: TXT
    * **Summary**: Markdown (DOCX and PDF coming soon)
    * **Mind map**: PNG (Xmind coming soon)
    * **Audio**: Ogg
  </Accordion>

  <Accordion title="Q21. How do I delete data?">
    In the app, swipe left on any recording and tap **Delete**. For bulk deletion, use the Select button on the recordings list. Deleted files are removed from both the app and cloud storage.
  </Accordion>

  <Accordion title="Q22. How does TicNote protect my privacy and data security?">
    * All data is stored on **US-based cloud infrastructure**
    * Your data is **never used for AI model training**
    * After unbinding a device, hardware storage is automatically wiped
    * TicNote complies with standard data protection practices
  </Accordion>

  <Accordion title="Q23. Where can I download the TicNote app?">
    * **iOS**: Search "TicNote" in the App Store, or visit [ticnote.com](https://ticnote.com)
    * **Android**: Search "TicNote" in Google Play Store
  </Accordion>
</AccordionGroup>

***

## Features

<AccordionGroup>
  <Accordion title="Q24. Wi-Fi quick transfer isn't working">
    * Make sure your phone and TicNote device are on the same Wi-Fi network
    * Toggle Wi-Fi quick transfer off and on in the app settings
    * Restart the device (15-second press) and reconnect
  </Accordion>

  <Accordion title="Q25. What languages are supported for transcription and translation?">
    TicNote supports an extensive range of languages across different features:

    **Post-recording transcription & translation (International version)**: 100+ languages — Afrikaans, Albanian, Amharic, Arabic, Armenian, Assamese, Azerbaijani, Bashkir, Basque, Belarusian, Bengali, Bosnian, Bulgarian, Burmese, Cantonese, Catalan, Chinese (Mandarin), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Javanese, Kannada, Kazakh, Khmer, Korean, Kurdish, Kyrgyz, Lao, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Marathi, Mongolian, Nepali, Norwegian, Odia, Pashto, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Sanskrit, Serbian, Sindhi, Slovak, Slovenian, Spanish, Sundanese, Swahili, Swedish, Tagalog, Tajik, Tamil, Tatar, Telugu, Thai, Tibetan, Tigrinya, Turkish, Turkmen, Ukrainian, Urdu, Uyghur, Uzbek, Vietnamese, Welsh, Yiddish, Zulu, and more.

    **Post-recording transcription & translation (China mainland version)**: 120+ languages — includes all international languages above plus 20+ Chinese dialects: 普通话 (Mandarin), 粵語 (Cantonese), 上海话, 四川话, 武汉话, 贵阳话, 昆明话, 西安话, 郑州话, 太原话, 兰州话, 银川话, 西宁话, 南京话, 合肥话, 南昌话, 长沙话, 苏州话, 杭州话, 济南话, 天津话, 石家庄话, 黑龙江话, 吉林话, 辽宁话.

    **Real-time transcription**: 40+ languages — Chinese (Mandarin), 粵語 (Cantonese), English, Korean, Japanese, Thai, Indonesian, Vietnamese, Malay, Filipino, Portuguese, Turkish, Arabic, Spanish, Hindi, French, German, plus 20+ Chinese dialects.

    **Real-time translation**: 17 languages — Chinese, English, Spanish, French, German, Japanese, Arabic, Filipino, Hindi, Indonesian, Korean, Malay, Portuguese, Thai, Turkish, Vietnamese, Russian.

    **Shadow (AI assistant)**: Replies in the language of your question — supports all mainstream national languages.
  </Accordion>
</AccordionGroup>