> ## Documentation Index
> Fetch the complete documentation index at: https://userguide.ticnote.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ — TicNote Pods

> Common questions about TicNote Pods.

## Setup & Pairing

<AccordionGroup>
  <Accordion title="Q1. How do I pair TicNote Pods?">
    1. Install the TicNote app (App Store or Google Play)
    2. Open the case lid — earbuds enter pairing mode automatically
    3. In the app, tap **"+ Add Device"** and select TicNote Pods
    4. App shows "Connected" — you're ready to go
  </Accordion>

  <Accordion title="Q2. Can't find the device at first use">
    * Open the case lid and verify the LED turns on
    * Keep the case within 5 m of your phone with Bluetooth enabled
    * Long press the case button for 20 s to reset, then retry
  </Accordion>

  <Accordion title="Q3. App won't connect">
    * Force quit and reopen the app
    * Toggle phone Bluetooth off and back on
    * Place both buds back in the case for 10 s, then remove together to re-pair
  </Accordion>
</AccordionGroup>

***

## Recording

<AccordionGroup>
  <Accordion title="Q4. How do I start recording?">
    **Case mode** (most common for meetings): Double-tap the button on the charging case while the earbuds are stored inside with the lid closed. The case starts recording and the LED pulses.

    **Buds mode** (calls/interviews): Put on the earbuds. Tap the recording button in the app, or recording starts automatically when you answer a call.
  </Accordion>

  <Accordion title="Q5. Recording volume is too low">
    * In case mode: position the case in the center of the table, lid up, no obstructions
    * In buds mode: make sure earbuds are properly seated on your ears
    * Avoid placing the case near fans, AC vents, or projectors
  </Accordion>

  <Accordion title="Q6. Recording time shorter than expected">
    * Check battery in the app before long sessions
    * 4G significantly reduces battery life (12 h with 4G vs 22 h without) — disable 4G if not needed for Live Summary
    * Store in the case when not actively recording to maintain charge
  </Accordion>

  <Accordion title="Q7. Too much background noise in recordings">
    ENC and AEC run automatically. For best results:

    * In case mode: place case in center of room, away from noise sources
    * In buds mode: ENC focuses on your voice; move away from loud environments if needed
  </Accordion>
</AccordionGroup>

***

## Hardware & Wearing

<AccordionGroup>
  <Accordion title="Q8. What are the product specs?">
    See the full [Accessories page](/ticnote-pods/accessories) for the complete hardware spec table.
  </Accordion>

  <Accordion title="Q9. How do I wear TicNote Pods correctly?">
    1. Hold the earbud with the speaker facing your ear
    2. Hook the ear loop gently over the top of your ear (not inside the ear canal)
    3. Adjust until comfortable

    The open-ear design keeps you aware of your environment — this is intentional.
  </Accordion>

  <Accordion title="Q10. How do touch controls work?">
    | Gesture    | Action              |
    | ---------- | ------------------- |
    | Double-tap | Answer/hang up call |
    | Double-tap | Skip music track    |
    | Long press | Launch podcast      |
  </Accordion>

  <Accordion title="Q11. What do the case LEDs mean?">
    | Color       | Meaning        |
    | ----------- | -------------- |
    | Green       | Battery > 50%  |
    | Orange      | Battery 20–50% |
    | Red         | Battery \< 20% |
    | Flashing    | Charging       |
    | Solid white | Fully charged  |
  </Accordion>

  <Accordion title="Q12. How do I reset the device?">
    Long press the case button for **20 seconds** to reboot. No recordings are deleted.
  </Accordion>

  <Accordion title="Q13. How do I unbind the device while I have it?">
    Go to **App Settings → Devices → \[Your Pods] → Unbind**. Case storage is cleared after unbinding.
  </Accordion>

  <Accordion title="Q14. Can I power off TicNote Pods?">
    The Pods stay in low-power standby rather than full power-off (similar to standard earbuds). Store in the case to conserve battery when not in use.
  </Accordion>

  <Accordion title="Q15. Case button not responding">
    * Try a long press (2 seconds) instead of a tap
    * Check that the battery isn't critically low (charge first)
    * Long press 20 s for a force reset if unresponsive
  </Accordion>
</AccordionGroup>

***

## Charging & Battery

<AccordionGroup>
  <Accordion title="Q16. Won't charge or power on">
    * TicNote Pods uses a **standard USB-C cable** — any standard USB-C cable works
    * Inspect the USB-C port for debris and clean gently
    * Try a different USB-C cable and power adapter
  </Accordion>

  <Accordion title="Q17. App shows low battery when case is charged">
    Force-sync by toggling Bluetooth off/on, or pull down to refresh in the app.
  </Accordion>

  <Accordion title="Q18. Device freezes">
    Long press the case button for **20 seconds** to force reboot.
  </Accordion>

  <Accordion title="Q19. Standby time shorter than advertised">
    4G connectivity significantly reduces standby time. Disable 4G when not needed for real-time AI features.
  </Accordion>
</AccordionGroup>

***

## Sync & Data

<AccordionGroup>
  <Accordion title="Q20. Which sync methods are supported?">
    * **Bluetooth (BLE)**: case syncs to phone via BLE
    * **Wi-Fi**: both case and buds support Wi-Fi 2.4 GHz sync
    * **4G (Pods 4G only)**: real-time cloud upload without phone proximity
  </Accordion>

  <Accordion title="Q21. Wi-Fi quick-transfer not working">
    Make sure phone and device are on the same Wi-Fi network. Toggle the feature in app settings off and back on.
  </Accordion>

  <Accordion title="Q22. What export formats are supported?">
    * **Audio**: MP3, WAV
    * **Transcript**: TXT
    * **Summary**: Markdown (DOCX / PDF coming soon)
    * **Mind map**: PNG (Xmind coming soon)
  </Accordion>

  <Accordion title="Q23. How do I delete recordings?">
    Swipe left on a recording in the app and tap **Delete**. Use bulk select for multiple files.
  </Accordion>

  <Accordion title="Q24. How does TicNote protect my privacy?">
    * Data stored on US cloud infrastructure
    * Never used for AI model training
    * Case storage wiped after device unbinding
  </Accordion>

  <Accordion title="Q25. Where do I download the app?">
    App Store (iOS) or Google Play (Android) — search **TicNote**.
  </Accordion>

  <Accordion title="Q26. What languages are supported for transcription and translation?">
    TicNote supports an extensive range of languages across different features:

    **Post-recording transcription & translation (International version)**: 100+ languages — Afrikaans, Albanian, Amharic, Arabic, Armenian, Assamese, Azerbaijani, Bashkir, Basque, Belarusian, Bengali, Bosnian, Bulgarian, Burmese, Cantonese, Catalan, Chinese (Mandarin), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Javanese, Kannada, Kazakh, Khmer, Korean, Kurdish, Kyrgyz, Lao, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Marathi, Mongolian, Nepali, Norwegian, Odia, Pashto, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Sanskrit, Serbian, Sindhi, Slovak, Slovenian, Spanish, Sundanese, Swahili, Swedish, Tagalog, Tajik, Tamil, Tatar, Telugu, Thai, Tibetan, Tigrinya, Turkish, Turkmen, Ukrainian, Urdu, Uyghur, Uzbek, Vietnamese, Welsh, Yiddish, Zulu, and more.

    **Post-recording transcription & translation (China mainland version)**: 120+ languages — includes all international languages above plus 20+ Chinese dialects: 普通话 (Mandarin), 粵語 (Cantonese), 上海话, 四川话, 武汉话, 贵阳话, 昆明话, 西安话, 郑州话, 太原话, 兰州话, 银川话, 西宁话, 南京话, 合肥话, 南昌话, 长沙话, 苏州话, 杭州话, 济南话, 天津话, 石家庄话, 黑龙江话, 吉林话, 辽宁话.

    **Real-time transcription**: 40+ languages — Chinese (Mandarin), 粵語 (Cantonese), English, Korean, Japanese, Thai, Indonesian, Vietnamese, Malay, Filipino, Portuguese, Turkish, Arabic, Spanish, Hindi, French, German, plus 20+ Chinese dialects.

    **Real-time translation**: 17 languages — Chinese, English, Spanish, French, German, Japanese, Arabic, Filipino, Hindi, Indonesian, Korean, Malay, Portuguese, Thai, Turkish, Vietnamese, Russian.

    **Shadow (AI assistant)**: Replies in the language of your question — supports all mainstream national languages.
  </Accordion>
</AccordionGroup>