> ## Documentation Index
> Fetch the complete documentation index at: https://userguide.ticnote.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ — TicNote Lite

> Common questions about TicNote Lite.

## Setup & Pairing

<AccordionGroup>
  <Accordion title="Q1. How do I pair TicNote Lite?">
    1. Install the TicNote app (App Store or Google Play)
    2. Press the power button 0.5 s — the OLED shows the Bluetooth icon
    3. In the app, tap **"+ Add Device"** and let it scan
    4. Tap your device when it appears — done!
    5. Hold the power button 2 s to start your first recording
  </Accordion>

  <Accordion title="Q2. Can't find the device at first use">
    * Ensure Bluetooth is enabled and the device is within 5 m of your phone
    * Long press the power button for 15 s to reboot the device, then retry
  </Accordion>

  <Accordion title="Q3. App won't connect">
    * Force quit and reopen the app
    * Toggle Bluetooth off and back on
    * Make sure you're on the latest app version
  </Accordion>

  <Accordion title="Q4. What do the hardware switch positions mean on Lite?">
    TicNote Lite does not have a physical mode-switch (that's a TicNote Standard feature). There is only one recording mode. The power button is the only hardware control.
  </Accordion>
</AccordionGroup>

***

## Audio Quality

<AccordionGroup>
  <Accordion title="Q5. Recording volume is too low">
    * Keep the device within 1–5 m of the speakers
    * Make sure nothing is blocking the microphone openings
    * Check that the case isn't covering the mics
  </Accordion>

  <Accordion title="Q6. Recording time is shorter than the 20-hour spec">
    * Charge to full before long sessions
    * Check battery level in the app before recording
    * Wi-Fi quick-transfer draws power — disable it when not actively transferring
  </Accordion>

  <Accordion title="Q7. Too much background noise in recordings">
    TicNote Lite's AI noise reduction is automatic. Tips:

    * Place the device closer to the speaking source
    * Avoid positioning near fans, AC vents, or keyboards
  </Accordion>

  <Accordion title="Q8. What is mic gain and how do I adjust it?">
    Microphone gain is automatically managed by the AI noise reduction algorithm. There is no manual gain control on TicNote Lite.
  </Accordion>
</AccordionGroup>

***

## Hardware

<AccordionGroup>
  <Accordion title="Q9. The leather sleeve is too tight">
    Push the device out gently from the bottom edge. The sleeve loosens slightly with regular use.
  </Accordion>

  <Accordion title="Q10. The sleeve is too loose">
    Contact support at [support@mobvoi.com](mailto:support@mobvoi.com) with your order number.
  </Accordion>

  <Accordion title="Q11. Phone screen goes black when attaching TicNote">
    The magnetic field can trigger the proximity sensor on some phones. Try repositioning the card slightly.
  </Accordion>

  <Accordion title="Q12. How do I hardware reset?">
    Long press the power button for **15 seconds**. The device reboots. No recordings are deleted.
  </Accordion>

  <Accordion title="Q13. How do I unbind the device while I still have it?">
    Go to **App Settings → Devices → \[Your Lite device] → Unbind**. After unbinding, the device's local storage is cleared.
  </Accordion>

  <Accordion title="Q14. How do I turn it off?">
    TicNote Lite stays in low-power standby (20+ days). Long pressing the power button toggles recording, not power off. This is by design to ensure you're always ready to record.
  </Accordion>

  <Accordion title="Q15. Button not responding">
    * Make sure you're pressing for the full 2 seconds
    * If battery is flat, charge for 15+ minutes before trying again
    * Long press 15 s to force reboot
  </Accordion>
</AccordionGroup>

***

## Charging & Battery

<AccordionGroup>
  <Accordion title="Q16. Won't charge or boot">
    * Confirm you're using the **included proprietary magnetic cable** — standard USB-C won't work
    * Check the magnetic pins for debris
    * Try a different USB power adapter
  </Accordion>

  <Accordion title="Q17. App shows low battery even though device is freshly charged">
    Force-sync by pulling down to refresh in the app, or toggle Bluetooth off/on.
  </Accordion>

  <Accordion title="Q18. Device freezes">
    Long press power button **15 seconds** to force reboot. No data is lost.
  </Accordion>

  <Accordion title="Q19. Standby time shorter than advertised">
    20+ days assumes Bluetooth is idle and Wi-Fi quick-transfer is off. Enable airplane-mode-equivalent settings if you're not using the device for extended periods.
  </Accordion>
</AccordionGroup>

***

## Data & Privacy

<AccordionGroup>
  <Accordion title="Q20. What export formats are supported?">
    Same as Standard: TXT (transcript), Markdown (summary), PNG (mind map), Ogg (audio).
  </Accordion>

  <Accordion title="Q21. How do I delete recordings?">
    Swipe left on any recording in the app and tap **Delete**, or use bulk select mode.
  </Accordion>

  <Accordion title="Q22. Privacy and security?">
    Data is stored on US cloud infrastructure and never used for AI model training. Hardware storage is automatically wiped after unbinding.
  </Accordion>

  <Accordion title="Q23. Where do I download the app?">
    App Store (iOS) or Google Play (Android) — search **TicNote**.
  </Accordion>

  <Accordion title="Q24. Wi-Fi quick-transfer not working">
    Make sure phone and device are on the same Wi-Fi network. Toggle Wi-Fi quick-transfer in app settings, then retry.
  </Accordion>

  <Accordion title="Q25. What languages are supported for transcription and translation?">
    TicNote supports an extensive range of languages across different features:

    **Post-recording transcription & translation (International version)**: 100+ languages — Afrikaans, Albanian, Amharic, Arabic, Armenian, Assamese, Azerbaijani, Bashkir, Basque, Belarusian, Bengali, Bosnian, Bulgarian, Burmese, Cantonese, Catalan, Chinese (Mandarin), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Javanese, Kannada, Kazakh, Khmer, Korean, Kurdish, Kyrgyz, Lao, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Marathi, Mongolian, Nepali, Norwegian, Odia, Pashto, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Sanskrit, Serbian, Sindhi, Slovak, Slovenian, Spanish, Sundanese, Swahili, Swedish, Tagalog, Tajik, Tamil, Tatar, Telugu, Thai, Tibetan, Tigrinya, Turkish, Turkmen, Ukrainian, Urdu, Uyghur, Uzbek, Vietnamese, Welsh, Yiddish, Zulu, and more.

    **Post-recording transcription & translation (China mainland version)**: 120+ languages — includes all international languages above plus 20+ Chinese dialects: 普通话 (Mandarin), 粵語 (Cantonese), 上海话, 四川话, 武汉话, 贵阳话, 昆明话, 西安话, 郑州话, 太原话, 兰州话, 银川话, 西宁话, 南京话, 合肥话, 南昌话, 长沙话, 苏州话, 杭州话, 济南话, 天津话, 石家庄话, 黑龙江话, 吉林话, 辽宁话.

    **Real-time transcription**: 40+ languages — Chinese (Mandarin), 粵語 (Cantonese), English, Korean, Japanese, Thai, Indonesian, Vietnamese, Malay, Filipino, Portuguese, Turkish, Arabic, Spanish, Hindi, French, German, plus 20+ Chinese dialects.

    **Real-time translation**: 17 languages — Chinese, English, Spanish, French, German, Japanese, Arabic, Filipino, Hindi, Indonesian, Korean, Malay, Portuguese, Thai, Turkish, Vietnamese, Russian.

    **Shadow (AI assistant)**: Replies in the language of your question — supports all mainstream national languages.
  </Accordion>
</AccordionGroup>