> ## Documentation Index
> Fetch the complete documentation index at: https://userguide.ticnote.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Get help from the TicNote team.

## We're Here to Help

Our support team is available to assist with setup, troubleshooting, and product questions.

<CardGroup cols={2}>
  <Card title="Email Support" icon="envelope" href="mailto:support@mobvoi.com">
    **[support@mobvoi.com](mailto:support@mobvoi.com)**

    Response time: typically within 1–2 business days.
  </Card>

  <Card title="Official Website" icon="globe" href="https://ticnote.com">
    Visit [ticnote.com](https://ticnote.com) for product pages, downloads, and the latest news.
  </Card>

  <Card title="Shop" icon="cart-shopping" href="https://ticnote.ai">
    Purchase hardware at [ticnote.ai](https://ticnote.ai) — ships globally.
  </Card>

  <Card title="Parent Company" icon="building" href="https://mobvoi.com">
    TicNote is a product of [Mobvoi (出门问问)](https://mobvoi.com) — a leader in AI hardware.
  </Card>
</CardGroup>

***

## Before You Contact Support

Check these resources first — most questions are answered here:

* [TicNote Standard FAQ](/ticnote/faq)
* [TicNote Lite FAQ](/ticnote-lite/faq)
* [TicNote Pods FAQ](/ticnote-pods/faq)
* [Subscription Plans](/subscription-plans)
* [Release Notes](/changelog/release-notes)

***

## When Contacting Support, Please Include

1. **Device model** (TicNote Standard, Lite, or Pods)
2. **App version** (Settings → About → Version)
3. **OS and version** (e.g., iOS 17.4 or Android 14)
4. **Description of the issue** — what happened, what you expected, and what you tried
5. **Order number** (for warranty or replacement requests)